Privacy Policy for Home Service 99

Effective Date: 1 january 2025

At Home Service 99, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform. Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

1.1. Personal Information

When you register, list your business, or use our services, we may collect the following information:

• Full name
• Email address
• Phone number
• Business details (e.g., name, address, and service description)
• Payment information (if applicable for premium listings or services)

1.2. Non-Personal Information

We may also collect non-personal information automatically, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Usage data, such as time spent on the platform, pages viewed, and search queries

2. How We Use Your Information

We use the information collected to:

• Register and manage your account
• List your business on our platform
• Connect customers with service providers
• Process payments and provide invoices
• Improve our platform and services
• Communicate with you regarding updates, promotions, or customer support
• Monitor platform usage and analyze trends

3. How We Share Your Information

We may share your information in the following circumstances:

3.1. With Customers

• Business information such as your name, contact details, and services offered may be shared with customers seeking your services.

3.2. With Service Providers

• Third-party vendors and partners assisting us in platform operations, payment processing, and marketing may have limited access to your data.

3.3. Legal Requirements

• We may disclose your information if required by law or if we believe it is necessary to:
  • Protect the rights, property, or safety of Home Service 99, its users, or others.
  • Comply with legal obligations or respond to lawful requests.

4. Data Security

We implement robust security measures to safeguard your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular monitoring of our systems to prevent unauthorized access
• Limited access to personal data by authorized personnel only

Despite these efforts, no method of transmission or storage is completely secure. We encourage you to take precautions, such as using strong passwords and keeping your login details confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

• Session Cookies: To keep you logged in and remember your preferences during your visit.
• Analytics Cookies: To analyze platform usage and improve our services.

You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of the platform.

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6. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any information.

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7. Your Rights

As a user of Home Service 99, you have the right to:

• Access and update your personal information.
• Request deletion of your account and data.
• Opt-out of marketing communications.
• Withdraw consent for data collection, where applicable.

To exercise these rights, please contact us at support@homeservice99.com.

8. Data Retention

We retain your information as long as your account is active or as needed to provide our services. Once your account is deleted, we will securely delete or anonymise your data, unless retention is required by law.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our platform with the “Effective Date.” Continued use of our services indicates acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@homeservice99.com
• Phone: +91-6386158518
• Address: Radhe Krishna bhawan 1st floor, in Front of CGR complex block C2 near Arjan Garh metro station 110047, Delhi.